Paid Plans FAQ

All accounts include unlimited video collection, beautiful video galleries, ad-free video hosting & embedding, customizable video themes, and much more.

Pick from our paid plans here to decide which one is right for you and your company.

Read on:

Frequently asked questions

I’m looking to download video files onto my computer. Which plan should I pick? Our paid plans allow you to download your videos, which can be uploaded onto Youtube or Instagram. The 5 free published videos that come with your account do not include the ability to download video files, only to publish them.

I plan to use Vocal Video for a short project. Which plan should I pick? Using your 5 free video allotment is a good place to start playing with Vocal Video's collection and editing software, but doesn't include downloads. You can share and embed your videos and galleries on your website: Sharing and Embedding Videos Otherwise we’d recommend upgrading to a paid plan which would enable you to download all your videos for future use.

How do I share videos made on a free plan? On all free accounts, you can also easily share public video pages which are well-suited to most social media channels that lets you share links. Additionally, every published video comes with an embed code, which you can use on your site. Most CMS platforms such as Wordpress, Square, Google Sites, and more are well suited for embed codes. Sharing and Embedding Videos Since free plans do not allow downloads, you wouldn’t be able to share them on Instagram or YouTube, which require that a video file be uploaded.

I don’t want the Vocal Video watermark to appear on the corner of my published videos. Which plan should I pick? You can remove the Vocal Video watermark from videos with any paid plan. More about Watermarks and Whitelabeling.

I want a white-labeled Video Collection experience. Which plan should I pick? Our Pro and Enterprise plans include a white-labeled Video Collector. More info.

I want to add a Call to Action at the end of my Video Collector so that respondents click a link, sign a petition, or perform another action after answering my questions. Which plan should I pick? Our Pro and Enterprise plans allow you to add a Call to Action after your respondent finishes replying to the questions in your Video Collector. Learn how the Call to Action button works here: Call to Action Button

I want to add a Custom Waiver at the end of my Video Collector. Which plan should I pick? Our Pro and Enterprise plans allow you to add a custom waiver. As respondents record videos, their response will come with a notification showing if they agreed to your custom terms or not. Learn how the custom waiver works: Standard and Custom Video Releases

I have multiple logos and brands. Which plan should I pick? Our Pro plan includes multi-brand support, which means that you can centrally manage multiple workspaces. Just toggle Add Workspaces in your account to purchase additional brands.

There will be multiple users on my Vocal Video account. Which plan should I pick? With our Plus and Pro plans, you can add additional admins, editors, and reviewers. You can toggle Users on the left side bar to add more.

I am managing Vocal Video accounts for multiple clients. What plan should I pick? Pro is the only plan that allows you to add additional workspaces. Email for a 10% discount on every additional workspace you add for each client under our Agency Program.

Can I receive a demo on how to use Vocal Video? We can currently only schedule live demos with folks evaluating our Enterprise Plan which starts at about $12K - $40K/year. Often the best way to get familiar with Vocal Video is to sign up for a free account and test it out yourself! You can find a number of tutorials and videos on how begin using Vocal Video: Vocal Video Help Center


How does payment work once I’m ready to upgrade to a paid plan? The day your start your subscription becomes the first day of your billing cycle. It will automatically renew on the same date the next year unless you turn it off in Settings.

Can I be billed monthly for a paid plan? We don't have a monthly version of any of our paid plans. 

Can I pay with an invoice or ACH? You'll be able to download an invoice and receipt after you sign up for any of the standard plans with a credit card. We can send invoices and receive payment by ACH for our Enterprise plans which start at $12,000 - $40,000/year. Learn more about our Enterprise plan here: Video Testimonials for the Enterprise

Video Publishing

What video publishing mean? The concept of publishing means that you will have a fully rendered video with a video page that you can share with a link and embed on Sharing and Embedding Videos. With every free account, you are allowed to publish 5 videos. With Plus, you can publish 3 videos per month. With Pro, you can publish unlimited videos. Only after publishing can you share and embed videos onto your site.

What does a video processing mean? On all paid plans, you can publish unlimited videos. You can learn more about how Video Processing works, and how you can get more if needed.

What happens if I exceed the video processing included in my subscription plan? We automatically send an email when you get to 80% of your included video processing. We’ll never shut off response collection, but you may have to wait, upgrade, or purchase additional processing time to see the rest of your responses once you've hit your processing capacity. Learn more about video processing in this article.