User Roles and Permissions: Admins, Editors, and Reviewers

With Vocal Video, each user can have one of three roles: Reviewer, Editor, or Admin. View the users associated with your account and make any changes by accessing your Users page. Read on to see exactly what each type of user can do, how many you can add with each subscription plan, and the potential costs.

Reviewers

Reviewers can view, comment on, and share draft videos, published videos, and Collector responses, but can't edit, publish, or download content.  

If your account has multiple workspaces, your account's Admins can select which workspaces Reviewers have access to (see below).

Reviewers can:

  • View and share draft videos
  • View, share, and embed published videos
  • View video collectors and raw responses
  • Post comments on draft videos, published videos, and responses
  • View, share, and embed video galleries
  • Add other Reviewers to your account

* Reviewers cannot edit, publish, or download videos

Editors

Editors can do everything Reviewers can, plus they can:
  • Edit and publish videos
  • Create and edit video Collectors
  • Create and edit video Galleries
  • Download published videos and raw response footage (Note: paid subscription required)

* Editors cannot manage your subscription, workspaces, user roles, default video settings, custom video releases, or edit brand kits. These require Admin privileges.

If your account has multiple workspaces, your account's Admins can select which workspaces Editors have access to (see below).

Admins

Admins can do everything Editors can, but they can also manage all account settings, including users, workspaces, brand kits, and billing.

Specific things Admins can do that Editors can't:

  • Manage all user access and roles (adding/removing users, changing user roles, and selecting which workspaces Editors and Reviewers can access)
  • Manage all aspects of billing
  • Edit brand kits
  • Manage default Video Settings
  • Add and manage workspaces (Note: Pro subscription required)
  • Manage custom video releases (Note: Pro subscription required)

Adding Users – Costs & Limits

If you are on a Free plan: you can add up to 5 users of any role to your account at no cost. Once all of those seats are used you will need to upgrade to a paid plan if you need more Editors or Reviewers.

If you are on a paid plan: Essential, Pro and Enterprise plans all include one Editor Seat, which is used by the user that creates the account (all accounts need at least one Admin user). To add more Editors or Admins, you'll need to purchase an Editor Seat license (and you'll also need Admin privileges). 

Editor Seat Pricing (used for Editors & Admins)

The cost to add additional Editor Seats varies by plan:

  • Essential: $408/year ($34/month)

  • Pro: $528/year ($44/month)

  • Enterprise: custom pricing

Reviewer Seat Pricing

Reviewer seats are free to add up to each plan's limits (3 for Essential and 8 for Pro).

All charges are prorated based on your subscription's renewal date. (For example, if you are on an Essential plan and have 6 months until renewal, the cost to add an Editor Seat would be prorated to approximately $204). When you are purchasing an Editor seat, you will be shown an estimated prorated cost before you complete your purchase.

User Limits
  • Essential plans: Up to 3 Editor Seats (used for Editors & Admins); Up to 3 Reviewers
  • Pro plans: Up to 8 Editor Seats (used for Editors & Admins); Up to 8 Reviewers
  • Enterprise plans: Custom user limits

If you use all of your plan's Editor or Reviewer seats, you'll need to upgrade your plan to add more seats. 

*For Plus or other retired plan pricing and limits, please contact us at support@vocalvideo.com and we can help you out.

Changing User Roles and Workspace Access

Changing User Roles

Users with Admin privileges can change the role assigned to other users. When a Reviewer is upgraded to an Editor or Admin, you may need to purchase an Editor Seat to complete the upgrade (see above for cost details).

If you are an Admin, to change a user's role, navigate to their profile page (click Users in the main navigation, then click on the user you want to modify), and look for the Change User Role button.

Workspace Access

When your account has multiple workspaces, Admins can also assign which workspaces Editors and Reviewers have access to. This is done by navigating to the user's profile page and toggling which workspaces the user has access to:

Since Admins are the ones that set up workspaces and manage access to them, they can access all workspaces in an account.

Users Can Request Role Upgrades

Users with Editor and Reviewer roles can request a role upgrade from their profile page. When a role upgrade request is made, the account Admin(s) will receive a notification via email.

If the role upgrade is approved, the user that requested the upgrade will receive an email notifying them of their new role.