Localizing Video Collectors, Transcripts and Subtitles

You can translate your whole Video Collector into another language with AI in one step, or customize any of its text by hand. Transcripts and captions follow the language the speaker uses, automatically.

In this article:

Translate your collector with AI

Translate with AI rewrites your collector in any of 30 languages, from Arabic to Vietnamese:

  1. Open your collector and go to Settings.
  2. In the Customize or Translate Text box, click Translate. (On the Customize Text page, the same option is the Translate with AI button at the top.)
  3. In Auto-translate with AI, choose a language and click Translate Now.

The Auto-translate with AI dialog with Spanish chosen and the Translate Now button, above a tip that the built-in help and FAQ text stays in English

The translation covers your collector's title, questions, tips, welcome and thank-you messages, video request emails, and every field on the Customize Text page. It replaces the current text, and it starts from whatever you have now, so any wording you've already customized carries through.

💡 Note: Each translation uses 10 AI credits, and only if it succeeds.

What stays in English

  • The built-in Help & FAQ text. To hide it from respondents, switch off Show Help & FAQ links in the collector's Settings.
  • Video requests you've already sent or scheduled. They keep the text they were created with; new requests use the translated emails.
  • Our terms of service. See the FAQ below.

Undo or start over

When the translation finishes, you land on the Customize Text page with a Translated into [language] banner. Review anything you'd like to adjust, then click Save Changes. From the banner you can also:

  • Undo translation restores the text from before the translation.
  • Reset to English discards all customized and translated text and restores the English defaults.

The Customize/Translate Text page after an AI translation, with the Translated into Spanish banner and its Undo translation and Reset to English links marked

Fine-tune the text by hand

Every piece of text your respondents see can be edited, including "How it works" and the "Let's Go" button. Go to your collector's Settings and click Customize Text in the Customize or Translate Text box. The page is split into sections you can expand:

  • Welcome Page
  • Question Pages
  • Attribution Page
  • Custom Video Release UI
  • Video/Audio Recorder
  • Desktop Camera Permission Overlay
  • Miscellaneous (including the Privacy and Terms links)

Edit the fields you want, then click Save Changes.

The Customize/Translate Text page with the Welcome Page section expanded, and the Translate with AI and Save Changes buttons at the top

Your title, welcome message, incentives, questions, tips, and thank-you message are edited in the collector's own setup steps, as usual.

💡 Note: Some fields contain variables in double curly brackets, such as {{step_number}} . Leave those exactly as they are; a typo inside the brackets can make your collector display oddly.

The Custom Video Release UI section applies to custom releases (Pro plans and above). Learn more in Overview: Standard vs. Custom Video Releases.

Transcripts and captions in the speaker's language

You don't need to set anything up for transcripts. Vocal Video detects the language each person speaks and transcribes their response in that language, so captions and transcripts match the speaker. See Transcripts and Captions in Vocal Video.

Frequently asked questions

Can I use languages with non-Latin letters, such as Chinese, Russian, or Arabic?

Yes. Your collector accepts any text, and Translate with AI includes Arabic, Chinese (Simplified and Traditional), Greek, Hebrew, Hindi, Japanese, Korean, Russian, Thai, and Ukrainian.

Can the Vocal Video app itself be in another language?

Not yet. The app you use to build collectors and edit videos is in English; localization applies to what your respondents see.

The transcript has mistakes. Can I fix it?

Yes. Automatic transcription is accurate but not perfect, even in English, and a clear speaker may still need a few edits. You can correct the transcript and captions in the editor; see Transcripts and Captions in Vocal Video.

Can the terms of service be in another language?

Our terms of service stay in English. You can translate them yourself and share them with your respondents, or link to your translation from one of the collector pages. With a custom release (Pro plans and above), the release your respondents agree to can be written entirely in your own language; see How to Set Up Custom Releases/Waivers.

Still need help? Contact Support at support@vocalvideo.com

Related Articles