Troubleshooting Camera & Microphone Access on Windows Computers
In order to record a video with Vocal Video, you'll need to enable access to the camera and microphone on the browser you're using. We've put together a guide to troubleshooting the top issues people have seen when attempting to record videos on top browsers on a Windows computer.
A note about security: when you grant vocalvideo.com access to your device’s camera and microphone, it is ONLY accessed while you have the Vocal Video website open in your browser AND you see the recording interface onscreen. Your device’s camera & microphone are never accessed (and cannot be accessed) at any other time. The recordings you make are only uploaded when you approve them, and you can request to have them deleted at any time even after uploading.
Common browsers
Google Chrome
When this prompt comes up, click Allow.
If you didn’t see that pop-up and see this error message instead, go to the URL bar in the browser to toggle the microphone and camera.
Here, you can turn the Camera and Microphone on.
Refresh the page and try again.
If you continue to see the error message, try closing and re-opening the browser. If the message persists, go to Settings in the top right corner. This looks like three dots.
Once you’re in Settings, click Privacy and Security in the sidebar.
Click on Site settings and find Vocal Video in the list of Recent activity or Permissions.
Change Permissions to Camera and Microphone to Allow.
Close out of settings. Close browser. Now try again.
Microsoft Edge
When this prompt comes up, click Allow.
If you didn’t see that pop-up and see this error message instead, go to Settings in the top right corner of the browser to toggle the microphone and camera. This looks like three dots.
From there, click Settings.
Select Cookies and site permissions from the sidebar. Then, select Recent activity or All permissions to find Vocal Video.
Then, change the permissions for Camera and Microphone to Allow.
Close out of settings. Refresh your browser. Now try again.
Firefox
When this prompt comes up, click Allow.
If you’re still seeing this error message, go to the URL bar at the top of the browser to toggle the microphone and camera. They may say Blocked Temporarily.
Click on those messages to unblock the permission.
Then, refresh the page and try again.
We hope this guide has been helpful. If you follow the steps here for your browser, but still have issues recording, please let us know.