Account Locked - Troubleshooting Guide
At Vocal Video, we take your data security seriously. Shared accounts and passwords can increase the risk of cyberthreats and make it difficult to detect and investigate malicious activity. To protect your data, our system monitors accounts to prevent account sharing. Still have questions? Email us at support@vocalvideo.com
We want to get you back into your Vocal Video account, fast! Learn more about how to unlock your account, and prevent this from happening in the future. Here are some of the top messages you might see, and what to do about them.
Your account has been temporarily locked due to excessive login attempts
What to do now:
Please contact us by clicking “Contact Support” in the error screen or emailing us at support@vocalvideo.com and our team will unlock your account. Our office hours are 7:30am - 5:30pm Pacific Time.
How to prevent this:
Stay signed into Vocal Video
Stay signed into your Vocal Video account. Just like all your favorite websites, no need to log in and out each time you use the platform.
Let us know if you need to be logged in on multiple computers
If you work from multiple devices, please let us know in your message to support and we can adjust your account.
Add colleagues as users vs sharing accounts
Your account comes with free Reviewers. You can add them here instead of sharing a username and password. Learn more about managing users here.
Change shared alias to an individual email address
Change your shared alias to an individual email address in your Profile https://vocalvideo.com/app/self
You’re already logged in on another device
Logins are limited to one device at a time.
What to do now:
On the error message screen, click on the “Click here” to log out your other devices and access your account.
How to prevent this:
Multiple devices?
If you work from multiple computers, email us and we can adjust your account to allow for those.
Add additional users (don’t share usernames/passwords)
Add additional users to your account. Did you know that your account comes with free Reviewers? You can add them here instead of sharing a username and password. Learn more about user roles here.
Change shared alias to an individual email address
Change your shared alias to an individual email address in your Profile https://vocalvideo.com/app/self
Forgot your password?
If you have forgotten your password, go to https://vocalvideo.com/login and click Forgot your password? Enter the email address associated with your Vocal Video account and we will send you a link to reset your password.
